Refunds and return policy

ORDER PLACEMENT

Placing an order on the Online Platform is possible for registered Users who have access to a Personal Account, as well as for Users who do not have a Personal Account.

When registering the goods, the User confirms that the personal data provided by him/her is accurate, complete and up-to-date.

The User shall place an Order on the Online Platform through the Personal Account by filling in the Order form on the Website or in the Application in the sequence as specified below:

1. The User adds the selected Product(s) to the Cart and then proceeds to the Order form.
2. The User who already has an Account confirms in the Order form the validity of the data required for the conclusion and execution of the sales contract. A User who places an Order for the first time must fill in the Order form with the data required for the conclusion and execution of the purchase agreement or log in with a Facebook or Google account. In any case, the provision of outdated and false User data may prevent the execution of the Order.
3. In the Order form, the User shall indicate the following data relating to the User: name and surname, contact phone number and/or email address, as well as data relating to the purchase agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), payment method, data on the recipient of the Order (in case the recipient of the Order is a third party). Providing an email address is not mandatory. Depending on the chosen method of delivery of the Product(s), the User may also be asked to provide the following data: address (street, house/apartment number, postal code, settlement, country). In case the User wishes to make payment on behalf of a business entity (legal entity or individual entrepreneur), the company must also be indicated, and if they have requested a VAT invoice as part of the form, the VAT number.
4. The User chooses one of the methods of delivery and payment for the Product(s) offered by the Online Platform.
5. The User sends an Order (submits an offer) using the functionality of the Online Platform available for this purpose (the "Confirm Order" button).
6. If the User places an Order for the first time on the website available at: https://sapsan.company as well as in the relevant Application, he/she is asked to confirm the contact phone number by entering the code received by the User in an SMS message or via Viber messenger in the appropriate field of the Order form. If the User already has a corresponding account registered on the Online Platform, places an order, but has not confirmed the phone number, the Online Platform automatically performs actions aimed at verifying and confirming the specified number.
7. In the process of placing the Order, until the button "Order confirmed" is clicked, the User has the opportunity to independently correct the entered data regarding the selected Product(s) by adding or removing the corresponding item from the "Cart". Deleting one product may automatically result in the removal of another product from the "Cart", given the direct relationship between the Products.
8. Depending on the chosen payment method, the User may be redirected to the pages of a third-party payment service provider to make a payment.
9. The User is aware that, regardless of the will of the Online Platform, carriers, delivery services, financial companies, etc. (collectively, the "Third Parties") may establish additional fees and tariffs for services provided by third parties. The Online Platform is not responsible for changes in such fees or tariffs. The Online Platform will make all reasonable efforts to inform Users of such changes.
10. By clicking the "Confirm Order" button, the User agrees to pay all related tariffs and commissions added to the amount of the placed order.
11. Before placing an Order, the User is obliged to read and comply with the provisions of this Agreement.
12. After placing an Order, the Online Platform shall immediately confirm its receipt and send a notification of acceptance of the Order for execution to the e-mail address.

Placing an Order by the User does not mean the conclusion of the Sale Agreement. The Sale and Purchase Agreement between the User and the Seller shall be concluded upon receipt by the Client of the notice of acceptance of the Order for execution.

In case of unavailability of the Goods/Service or other obstacles, the Website will individually contact the User at the email address or phone number provided by the User.

Information about the status of the Order shall be communicated to the User in one or more of the following available ways: status in the User's Personal Account, notification by e-mail, online chat in the User's Personal Account.

The Online Platform reserves the right to impose restrictions on the ordering of certain Products by the User, in particular when such Products are offered as part of promotions. Restrictions will be indicated each time on the Online Platform.

PROVISION OF A SETTLEMENT DOCUMENT

A settlement document (cash receipt, sales receipt, expense receipt, etc.) of the prescribed form and content for the full amount of the transaction will be created by the seller in electronic form and sent to the email address provided by the User no later than the moment of transfer of the goods/services.

By clicking the "Confirm Order" button, the User agrees to send an electronic settlement document to the e-mail address provided by him/her when creating the Personal Account (the address is indicated in the Personal Account in the "Contacts" section). If the User did not provide an e-mail address when creating the Personal Account, the settlement document will be provided to him/her in paper form.

If the User does not agree to receive the settlement document in electronic form, he/she should uncheck the box "I agree not to print paper documents unless required by law" in the checkout. In this case, the settlement document will be provided to the User in paper form.

The User shall notify the Seller of his/her desire to receive a paper payment document before placing the Order (by clicking the "Confirm Order" button).

An electronic payment document is equivalent to a paper document and has full legal force. In case of returning the goods, you do not need to print out the electronic payment document.

A settlement document of the prescribed form and content confirms the fact of sale of goods and/or provision of services and has, in particular, the force of an expenditure invoice and/or an act of services rendered, provided that the moment of payment for the goods/services coincides with the moment of transfer of goods and/or provision of services.

PROVISION OF A WARRANTY CARD

If the product has a warranty, the warranty card for such product will be provided to the User in electronic form and sent to the email address provided by the User.

By clicking the "Order confirmed" button, the User agrees to send the warranty card to the e-mail address provided by him/her when creating the Personal Account (the address is indicated in the Personal Account in the "Contacts" section). If the User did not provide an e-mail address when creating the Personal Account, the warranty card will be provided to him/her in paper form.

If the User does not agree to receive the warranty card in electronic form, he/she should uncheck the box "I agree not to print paper documents unless required by law" in the checkout. In this case, the warranty card will be provided to the User in paper form.

The User is obliged to inform the seller about his desire to receive a warranty card in paper form before placing the Order (by clicking the "Order confirmed" button).