User agreement

The text below is as follows User agreements (the "Agreement" and/or "Agreement"), addressed to an indefinite number of persons, visitors to the site: www.sapsan.company (hereinafter referred to as "Site") and/or other services (hereinafter collectively referred to as "ONLINE PLATFORM SAPSAN.COMPANY" and/or the "Online Platform"), when using, ordering, correspondence, telephone conversation, leaving feedback, etc. on the SAPSAN.COMPANY ONLINE PLATFORM.

This Agreement is a public offer within the meaning of the provisions of the current legislation of Ukraine. The execution of conclusive actions by persons (hereinafter referred to as the "User"/"Buyer", and in the plural "Users"/"Buyers") aimed at using the SAPSAN.COMPANY ONLINE PLATFORM is considered unconditional acceptance of all provisions of this Agreement. The User hereby acknowledges that acceptance of the Agreement is tantamount to signing and concluding the Agreement on the terms and conditions set forth in this Agreement. In case of invalidation or unenforceability of any part of this User Agreement, the other parts shall remain in force.

You can read about the specifics of product returns, warranty service, and product delivery in the relevant sections of the website.

The User Agreement defines the general terms and conditions for creating a personal user account, forming and accepting an order for execution, delivery and return of goods, marketing aspects of interaction between the User and the SAPSAN.COMPANY ONLINE PLATFORM, etc.

If you, as a User, do not agree to this User Agreement, you must not use the SAPSAN.COMPANY ONLINE PLATFORM. Please check this Agreement periodically, as changes to the Agreement indicate that you accept them from the moment such changes are made.

By accepting this Agreement, the User agrees to the processing and protection of his/her personal data to the extent, in the manner, in accordance with the purpose and objectives of processing in accordance with the Regulations on the Processing of Personal Data (hereinafter referred to as the "Regulations" and/or "Regulations on the Processing and Protection of Personal Data").

We value the User's right to privacy and non-disclosure of their personal information. This User Agreement is a rule that is used by all Users of our service and regulates the collection and use of personal information that may be requested/received when visiting the Online Platform when ordering, correspondence, telephone conversation, any other communication in which data/information is exchanged.

If the User has any questions or problems in connection with privacy, the User wishes to withdraw the Consent to the use of personal data, it is enough to send an e-mail with a note in the subject line "Personal data" to the e-mail address: [email protected]

CONTACT WITH THE ONLINE PLATFORM

Communication with the Online Platform is possible:

in electronic form at: [email protected]
via online chat available on the website https://dev1.it.cx.ua/
Users' requests in the form of e-mail or online chat can be sent around the clock, but such requests are processed on business days.

PERSONAL DATA OF THE USER

The SAPSAN.COMPANY ONLINE PLATFORM, when the User places an order, participates in promotions, research or otherwise interacts with the Online Platform, the Online Platform collects both personal information and general data.

Personal information relates to an individual user and is processed in the manner, within the limits, for the purposes specified in the Regulations on the processing of the User's personal data (hereinafter - the Regulations). At the same time, no registration or provision of such information is required to view the Online Platform and gain access to its content.

In order to place an order for goods/services, participate in promotions, research or otherwise interact with the Online Platform, you must carefully read your rights and obligations regarding the processing of personal data, as specified in Article 8 of the Law of Ukraine "On Personal Data Protection" and the Regulations, carefully read this User Agreement and the Regulations, and express your full consent to their terms.

If you do not agree with any of the terms of this User Agreement and the Regulation on the Processing and Protection of Personal Data, please do not provide personal information (personal data).

THIRD PARTIES PROVIDING SERVICES

To fulfil and deliver orders, provide customer support, data analysis and other services, the User agrees to engage the services of third parties. The transfer of the User's personal data for processing by third parties is carried out within the limits and on the terms specified in this Agreement and in the Regulation on the processing and protection of personal data.

DISCLOSURE AND TRANSFER OF INFORMATION

Information on the terms of disclosure of personal data to third parties is contained in the Regulations on the processing of the User's personal data.

PERSONAL ACCOUNT

The Personal Account is a full-fledged tool designed to make shopping using the Online Platform even more convenient. By registering on the Online Platform, the User gets the opportunity to manage purchases. Step-by-step instructions for registering a personal account are available on the website.

The User has the right to delete the Personal Account. Instructions for deleting your personal account are available on the website.

COOKIES POLICY

Like many other companies, we use cookie technology on our Online Platform and beyond. Cookies are pieces of information that the Online Platform transfers to the consumer's (User's) hard drive to store information related to the Online Platform. This technology expands the possibilities of using the Internet by saving the User's priorities while browsing a particular site. Cookies do not contain any personal information and cannot in any way configure the User's system or read information from the User's hard drive.

When you browse the Online Platform, we may place cookies on your computer. These temporary cookies are used to count the number of visits to our Online Platform. They are deleted when you exit the browser. Persistent cookies may be stored on your computer by your browser. When you register, this type of cookie tells us whether you are visiting us for the first time or whether you have visited our Online Platform before. Cookies do not contain Personal Data and can be blocked by you at any time. Cookies do not receive personal information about you and do not provide us with your contact information, nor do they receive any information from your computer. We use cookies to determine the characteristics of the Online Platform and the offers that you like the most in order to provide you with more information in which you are interested. In addition, cookies are used to make the SAPSAN.COMPANY ONLINE PLATFORM safe, secure and convenient. Cookies ensure that security features are maintained and enabled.

Cookies also allow you to track violations of the User Agreement by visitors or devices. Cookies help to estimate the number and frequency of requests, as well as to identify and block those visitors or devices that attempt to perform batch downloads of information from the Online Platform.

The "help" label on the panel of most browsers will inform you how to prevent the browser from accepting new cookies, how to receive notifications from the browser that you have received new cookies, or how to disable cookies. Please remember that cookies allow you to make full use of all the features of the Online Platform and we recommend that you leave them enabled.

In addition, the Online Platform may contain links to websites that are not operated by SAPSAN.COMPANY. Such links are provided for informational purposes only. When you follow links to other sites, this Regulation and this User Agreement do not apply to such sites.

The technical equipment of the Online Platform pages may include modules: Facebook, Twitter, Youtube (youtube.com), Google, Telegram, Instagram, Viber.

These modules can be buttons for synchronising an account on the Online Platform, Like, retweet or "Like", respectively. If a visitor opens one of the web pages equipped with such a plugin, his Internet browser will directly connect him to the servers of Facebook, Twitter, LinkedIn, Google+, Youtube, Telegram, Instagram, Viber. The plugin will transmit data to the server about which web pages of the Online Platform https://sapsan.company/ua/ the visitor has viewed. When using any functions of the plugin, this information will also be synchronised with the visitor's account on Facebook, Twitter, Google+, Youtube, Telegram, Instagram, Viber. More detailed information on the collection and use of data by Facebook, Twitter, Google+, Youtube, Telegram, Instagram, Viber, as well as on the rights and opportunities for the protection of personal data in this context can be found in the privacy section on the websites of Facebook, Twitter, LinkedIn, Google+, Youtube, Telegram, Instagram, Viber.

MEDIA AND COMMUNICATION

By using the Online Platform, the User agrees to receive calls to verify the order, assess the quality of order fulfilment, receive notifications by e-mail, messengers, including, but not limited to, Viber, Telegram, WhatsApp, by phone, receive push notifications on the phone, including regarding the quality of service; receive marketing mailings, newsletters, questionnaires to assess the quality of services provided, conduct analytical research. The user is also entitled to publish a review of the received goods.

PRICES AND AVAILABILITY OF GOODS

The description of the goods posted on the Online Platform, including the prices indicated on the Online Platform and information on the availability of goods, may change.

The amount of the order may vary depending on the price, quantity, and range of goods available to the seller on the date of shipment. The final cost of the goods is indicated in the settlement and/or shipping documents provided to the buyer (or his representative) upon receipt of the order.

In case of unavailability of goods, the seller may unilaterally cancel the order. You can read more about paying for goods on the website.

COMPETITIONS AND PROMOTIONS

The Online Platform sometimes posts notifications about promotions with the possibility to register online. In such cases, we will use the information provided by the User to conduct the promotion (for example, to notify the User in case of winning).

By participating in the promotion, the User unambiguously agrees to the free use of his/her name, surname, photo, interview or other materials about the User for advertising purposes, including the right to publish the User's name and photo in the media, any printed, audio and video materials, interviews with the media. Such use shall not be compensated (paid).

The conditions for the transfer of personal data to third parties in such cases are set out in the Regulations on the processing of User data.